Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. Returns are free of charge to customers inside European Union. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or to the warehouse which it was shipped from. We have a different address for returns, please see below.

There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please notice that in some payment methods refund process may take longer, and we do not have any possibility to change this.

Late or missing refunds

If you haven’t received a refund yet, first check depending of the payment method your bank account or some other payment account. Depending of the payment method, refund may take some time before it is officially handled.
If you’ve done all of this and you still have not received your refund yet in several business days, please contact us at {info@beautybaboon.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@beautybaboon.com. Once we have provided necessary information you can send to our return address, which is shown below.

Shipping returns

To return your product, you should mail your product to:

Receiver: Kikka Kolmonen Oy / Ltd
Street: Kynäslahdentie 435
Postal code: 38680
City: Tuunajärvi
Country: Finland

Please notice if you ordered inside EU you are eligible for free return and will be provided a shipping label from us. No other shipping method is available for returns than that we provide.

You will be responsible for paying for your own shipping costs for returning your item if you ordered outside European Union.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are living outside EU and returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@beautybaboon.com} for questions related to refunds and returns. You can also use other contact methods shown on our contact page.