The products of the online store are sold by Maypoint under the business ID 2469800-1 (Vat FI24698001) to companies and individuals of legal age. Product prices include VAT. We reserve the right to change prices and postage.
Products are ordered from ellukauppa.eu through the shopping cart. All orders will be confirmed by e-mail, indicating the amount of the order, the delivery costs and the products ordered. Registered customers can also check the content of their order via their user account.
When placing an order, the customer agrees to the terms and conditions in force.
Products and their delivery costs are paid at the time of ordering. The following payment methods are available in the online shop:
- Credit/debit cards
- Mobile payments (MobilePay)
- Invoice and part payment (Klarna)
- Bank transfer/prepayment
To get the volume discount, add at least four products to your shopping cart. The volume discount does not apply to gift cards.
The delivery time depends on the stock status of the ordered product and will be indicated in each product page, at the checkout and on the order confirmation. There are two options:
- products in stock are dispatched on the same or the next working day
- products that are not in stock will be dispatched within 2-8 working days.
We deliver all the products included in the order at once. An automatic message is sent to the customer when the order is completed. The order will be delivered by the delivery method chosen by the customer to the chosen location. Delivery costs and options are shown on the shopping cart and checkout page.
The online shop has the following delivery methods in Finland:
- Matkahuolto Near parcel and Matkahuolto Parcel Point (delivered to the selected Matkahuolto pick-up point) 5,90 €. Arrive within 1-3 working days of dispatch.
- Postal parcel (delivered to the selected Post Office) 5,90 €. Arrive within 1-3 working days of dispatch.
- SmartPOST parcel (delivered to the selected parcel locker) 5,90 €. Arrive within 1-3 working days of dispatch.
- Matkahuolto Home delivery 12,95 €. You can also choose a business or a hairdressing salon. Arrive within 1-3 working days of dispatch.
- Posti Home Delivery 13,95 €. You can also choose a business or a hairdressing salon. Arrive within 1-3 working days of dispatch.
Parcel locker deliveries may end up at a different pick-up point than the one you selected. This can happen if there is no room in the parcel locker for your parcel.
The checkout will suggest the nearest pick-up points based on the address you provide. The limit for free delivery is 79 € in Finland. Does not apply to home deliveries.
The storage time of the parcel depends on the delivery method; Posti returns the parcel after one week and Matkahuolto after 14 days.
The customer has a 14-day right of exchange and return under the Finnish Consumer Protection Act. The right of return applies only to unused and saleable products in their original packaging. Returns and cancellations must be reported to Ellukauppa’s customer service, after which you will receive return instructions. Attach the following information on paper to the parcel with the return:
- Your order number, your name, address and telephone number, the date of receipt of your order and the date.
Returns are subject to a charge to the customer.
Failure to pick up your order is not a cancellation. Uncollected parcels will result in significant costs for the shop. By law (1211/2013), we reserve the right to charge the customer for the costs incurred if the delivered parcels are returned to us uncollected. For costs related to deliveries that are not picked up at the place of destination, we charge a fee of 15 €, which includes delivery costs, return costs and handling costs.
Refunds will be processed as soon as the products have been returned to the merchant and their sales condition has been checked. The refund will be made by the same method of payment used to place the order.
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must immediately report the error to Ellukauppa’s customer service. If the parcel is damaged during transport by Posti or Matkahuolto, a complaint must be made to the carrier.
For safety reasons, ingredients and instructions for use, the professional products in our range are intended only for professionals and users trained in their use. We accept no liability for any misuse of these products or any damage caused to the end user.
We also deliver to all EU countries. Orders are delivered as parcels. Each shipment is assigned a tracking code, which allows you to monitor the progress of the delivery.
Delivery costs outside Finland depend on the destination country. For country-specific delivery costs, click here.
We reserve the right to change our terms of delivery. Before placing an order, the customer must read the terms and conditions of delivery in force at the time.